Frequently Asked Questions
Everything you need to know about shopping pre-loved luxury.
How do you guarantee the authenticity of your items?
Every item undergoes a rigorous multi-point inspection process by our team of expert brand authenticators before being listed for sale. We offer a 100% money-back guarantee if an item is proven to be inauthentic.
What is the condition of the items sold on Luxury Consignment?
We specialize in mint, excellent, and very good condition pieces. Each product page includes a detailed description of the item's condition, along with high-resolution photography documenting any minor wear.
What is your return policy?
We accept returns on most items within 14 days of delivery, provided the security tag remains attached and the item is in its original sold condition. Please note that some high-value 'Final Sale' items may be excluded.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on customs clearance.
Can I consign my own luxury items with you?
Yes, we are always looking for high-end designer pieces. You can submit photos through our 'Sell' portal to receive an initial quote. Once approved, we provide a prepaid shipping label to send your items to our warehouse.
Do you offer international shipping?
We ship to over 50 countries worldwide via insured express couriers. Please note that international customers are responsible for any applicable customs duties and taxes upon arrival.